info: at 12:37:54
Welcome to Vodafone! You will now be connected with a service adviser. Your approximate wait time is 22 minute(s) and 11 seconds. . We’re looking forward to assisting you today.
system: at 12:38:59
Please wait to send your question until we connect you with one of our representatives.
info: at 12:39:54
Thanks for your patience - your approximate wait time is 0 minute(s) and 19 seconds.
info: at 12:56:45
You are now connected with Harvey .
Harvey : at 12:56:47
Hello, you're chatting with Harvey , one of Vodafone's online customer service specialists. How may I help you today?
Vodafone Is a Disgrace: at 12:56:59
I had 3 numbers on the account and moved one out - XXXXXXXXXX - now I cannot access the online account using my login and password
Harvey : at 12:57:03
Good Afternoon Vodafone Is a Disgrace.
Harvey : at 12:57:05
How are you?
Harvey : at 12:57:11
Sorry for the long wait time.
Vodafone Is a Disgrace: at 12:57:16
Harvey : at 12:57:41
I am really sorry to know about this.
Harvey : at 12:57:43
Vodafone Is a Disgrace: at 12:57:47
being locked out of the online account and suresignal config interface is extraordinarily inconvenient
Harvey : at 12:57:46
I will surely check the details and help you with this.
Harvey : at 12:57:59
I can understand that you are facing the issue with the online account. I will surely check the details and help you with this.
Harvey : at 12:58:40
Before I help you May I please ask you Few Security questions for the Verification of the account?
Vodafone Is a Disgrace: at 12:59:45
Harvey : at 13:00:10
Harvey : at 13:00:17
For the security of your account, may I please take the 2nd and the 3rd digits of your pin?
Vodafone Is a Disgrace: at 13:00:44
Harvey : at 13:01:05
That matches our records! Thank you for verifying your details.
Harvey : at 13:01:15
Do you have the handset with you right now?
Vodafone Is a Disgrace: at 13:01:30
Vodafone Is a Disgrace: at 13:01:42
I moved the number to 3 and it is live on the 3 network
Vodafone Is a Disgrace: at 13:01:53
there are two other numbers on the account
Harvey : at 13:01:48
The handset for the number ##############.
Vodafone Is a Disgrace: at 13:02:03
sorry, that is with my wife
Harvey : at 13:02:08
It will take me a couple of minutes to check this for you. Is that ok?
Vodafone Is a Disgrace: at 13:02:19
Harvey : at 13:03:51
Poor tormented customer, once the number is cancelled with Vodafone the online account gets deactivated automatically, that's the reason you are unable to check the online account. However Could you please let me know what details you want to check the in the online account.
Vodafone Is a Disgrace: at 13:05:09
BUT THERE WERE 3 number on that account you clowns!!!
Vodafone Is a Disgrace: at 13:05:16
I can't believe this
Vodafone Is a Disgrace: at 13:05:26
there are 2 sure signal configs
Harvey : at 13:05:36
So you want to register your sure signal, right?
Vodafone Is a Disgrace: at 13:05:42
I HAVE to have online access to the remaining accounts and suresignals
Harvey : at 13:05:51
Vodafone Is a Disgrace: at 13:05:56
The SURESIGNALS were both registered years ago
Harvey : at 13:06:44
So for that I request you to please register for the online account for the number ############# and the other number will be added to online account.
Vodafone Is a Disgrace: at 13:06:52
I know his is not your fault but the fault of the idiots elsewhere - but you really need to know you are working for a company run by nincompoops
Vodafone Is a Disgrace: at 13:07:20
I tried, it said to contact Vodafone
Vodafone Is a Disgrace: at 13:07:36
"Sorry There seems to be a problem with your account. Please try again or contact us. You seem to have given us the wrong UK Vodafone number. Please try again."
Harvey : at 13:07:35
I have resolved the issue.
Harvey : at 13:07:43
I can see that your online account is incompletely registered and that’s the reason you are facing the issue with the registration for the online account.
Vodafone Is a Disgrace: at 13:07:48
OK, I will try again
Harvey : at 13:07:48
. I have deleted the incompletely registered online account and now I request you to please re-register for the online account.
Harvey : at 13:07:53
After You will re-register for the online account you will not face any issue with the online account.
Vodafone Is a Disgrace: at 13:08:21
Now it says: Sorry, we're making a few tweaks. We'll be back soon. We're working hard to get it all done and dusted
Vodafone Is a Disgrace: at 13:08:34
Vodafone is operated by imbeciles
Harvey : at 13:09:03
Poor tormented customer I request you to please change the browser and then try to register with the mobile number ##############.
Harvey : at 13:09:18
The mobile numbers which are active right now.
Vodafone Is a Disgrace: at 13:09:58
OK - I can' get the security code sent to the handset because it is with my wife
Vodafone Is a Disgrace: at 13:10:18
I give up. I am moving out all the numbers to another operator
Vodafone Is a Disgrace: at 13:10:38
and if you try and charge me cancellation I will have to sue
Harvey : at 13:10:46
I will explain you.
Harvey : at 13:11:10
The security code will be send as a text to the number for you are trying to register.
Harvey : at 13:11:30
So please take that cord and complete the registration.
Vodafone Is a Disgrace: at 13:11:54
great, so if the phone gets stolen, you will let the thief get into my account. Good thinking, Batman.
Vodafone Is a Disgrace: at 13:12:30
You have my PIN verification above, let me have the code here
Harvey : at 13:12:26
That is not the case,
Harvey : at 13:13:25
I am afraid to inform you that the security code gets send to the mobile number which you have mentioned in the registration.
Harvey : at 13:13:52
And please do not just assume that the handset got stolen.
Vodafone Is a Disgrace: at 13:13:57
what if that phone is lost, stolen or broken?
Vodafone Is a Disgrace: at 13:14:14
you lot really do not think this process through very well
Harvey : at 13:15:56
There is another way so that you can complete the registration.
Harvey : at 13:16:10
I will send you a link on your email address .
Vodafone Is a Disgrace: at 13:16:24
Harvey : at 13:16:35
So that you just need to follow the link and complete the registration.
Harvey : at 13:17:09
Please help me with your email address.
Vodafone Is a Disgrace: at 13:17:28
Harvey : at 13:18:24
Just to confirm,
Harvey : at 13:19:34
Can I send the link to the email address Poortormentedcustimer@xxxx.com
Harvey : at 13:19:43
As this is the system generated.
Vodafone Is a Disgrace: at 13:20:15
Harvey : at 13:20:15
Harvey : at 13:20:30
I have send you the link and you will get this in 20-30 minutes.
Harvey : at 13:20:38
Please be rest assured.
Harvey : at 13:20:39
Is there anything else I can do for you today?
Vodafone Is a Disgrace: at 13:21:43
You could perhaps arrange to have the department responsible for closing an online account with two live numbers still in it, fired for stupidity?
Harvey : at 13:22:30
Poor tormented customer, you will receive the email, please re-register and every thing will be working fine.
Vodafone Is a Disgrace: at 13:23:47
Let us hope so. It was yet another completely avoidable example of Vodafone's startling incompetence.
Harvey : at 13:24:24
I apologize for all the inconvenience caused to you.
Harvey : at 13:24:30
I personally want to appreciate your patience and cooperation during the entire chat session. Thank you :)
Harvey : at 13:24:30
Have a great day ahead and take care of yourself
Harvey : at 13:24:30
info: at 13:24:31
This chat has been ended by your Vodafone Representative