From: []
Sent: July 2014 17:32



Dear Mr


Following your recent contacts with Vodafone you case has been escalated to me.


You have been correctly advised that we cannot assist with 3rd party devices, the Cubot One is not a supported device and we have assisted as much as possible. We have never stocked this phone and it is not possible to test every phone that is manufactured.


The reason we only test our supported range is due to the amount of testing required to make sure everything functions correctly on our network. Whilst you can always add the APN settings to a non supported device there is no guarantee it will work on our network which is the issue you have.


This is our final position on this issue and we will not be responding to any further emails or posts





Karen Jones

Customer Relations Team Manager

Customer Relations

Vodafone Limited



Vodafone HQ, The Connection, Newbury, Berkshire, RG14 2FN, Registered in England No 1471587

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