|Here's my note to the CEO:
Now, if I am one of those fated awkward users that manages to trip over all the obscure and unlikely events that mean I am finding every one-off exception in your otherwise competent service, then please give me a (freefone) phone number and direct email address to reach competent people directly..? But I think we both know I am not the only one who has been driven to extreme distraction by the run-around of woeful Vodafone support process.
I'm guessing Vodafone does not do "irony" or sarcasm very well.
There is no evidence of any attempt to speak to me, possibly because the number I gave them was transferred to three and might not yet be off their switch memory.
Case reference # CS00017656477
We have tried to call you regarding your complaint and unfortunately, we havenít been able to speak to you. Please could you contact Vodafone Customer Relations Team on 03333044764 any day between 09:00 to 18:00 to discuss the issue further. Please note that the calls made to 03333044764 will be deducted from free minutes allowances.
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